Most of us loathe confrontational situations, and we have all at various times in our lives felt that we have come off worst in a situation because we got flustered, felt shy or intimidated, or simply could not think of decent responses.

If you recognise this - then do not worry. Building self-confidence and self-assertiveness is easier than you think! This course will teach you the key tips and techniques that you need in order to:

• Be more able to resist the pressures of excessively dominant people

• Take more control of a situation, and get your voice heard

• Gather your thoughts and marshal your arguments so that you do not ‘lose it’ when making your case

This training is available as in-house or online training for your own staff

We will be happy to arrange a session of this course for up to 12 of your staff, at a time that suits best for you. The costs can be as low as £40 per attendee. For a no-comitments chat contact us on training@civicostraining.org or call 07415 652 522