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This is a clasroom course, over one day.

Tools and  techniques to help you be calmer and more effective in difficult situations, and to address the issues at hand.

In this course you will learn techniques to help you communicate and act more effectively in difficult situations, and to address issues that might otherwise fester and escalate. We look at:

  • Recognise situations where conflict may grow

  • Develop non-aggressive but assertive skills behaviours

  • Methods for keeping calm under duress

  • Developing strategies for resolving conflict to stop conflict escalating

  • Recognising personality types – including your own

This training is available as in-house online training for your own staff

We will be happy to arrange a session of this course for up to 12 of your staff, at a time that suits best for you. The costs can be as low as £40 per attendee. For a no-comitments chat contact us on or call 07415 652 522

Dealing With Difficult Situations .

"A great day. Really helped me get a grip on controlling my nerves and seeing that I always have options."


Robertson House

152 Bath Street, Glasgow, G2 4TB

Friday, 23 January 2026

09.30 - 16.30


If you would like to chat with us about a course before booking email us at or call us on 07415 652 522

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FREE from Civicos:  A Training Needs Analysis report for your organisation

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