This is a clasroom course, over one day.
Managing people can be a rewarding but also challenging experience. But quite often, as a manager, you find yourself in a situation where you have to manage not just the situation but also the emotional input of the people involved.
Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive course we look at some tools and techniques that you can adapt to tour own managerial situation. Content includes:
Different types of human behavior
The stimulus and response mechanism
Recognising the warning signs of challenging scenarios
Understanding others’ perceptions and expectations
Choosing the correct initial response
The importance of listening skills
Techniques for defusing arguments
Keeping calm and confident
Giving positive criticism and getting feedback
The importance of formal support mechanisms and regular supervision and what to check for
This training is available as in-house or online training for your own staff
We will be happy to arrange a session of this course for up to 12 of your staff, at a time that suits best for you. The costs can be as low as £40 per attendee. For a no-comitments chat contact us on firstname.lastname@example.org or call 07415 652 522
Managing Difficult Situations .
"Great course! Elaine is really sympathetic and so good at drawing out the underlying human issues that lead to people going into their corners."
152 Bath Street, Glasgow, G2 4TB