Managing Difficult Situations-

Managing people can be a rewarding but also challenging experience. This course explores ways in which to manage employees fairly.

Often, as a manager, you find yourself in a situation where you have to manage not just the situation but also the emotional input of the people involved. Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive course we look at:

  • Recognising the warning signs of challenging scenarios

  • Understanding others’ perceptions and expectations

  • Reacting in an appropriate way

  • Techniques for defusing arguments

  • Keeping calm and confident

  • Giving positive criticism and getting feedback



“One of the best (courses) I’ve recently been on. Facilitator was excellent”


“ The course was great, learned a lot and feel more comfortable about managing challenging stations."

Robertson House, 152 Bath Street, Glasgow G2 4TB

If you would like to chat with us about a course before booking email us at or call us on 0141 353 5644

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Public Relations and Communication

Civicos has thirty years experience of public relations and communication work and we are available to help your organisation to polish your  image and get your message across.

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Web Design and Social Media 

Civicos can help  you to write all of the 'copy' for your new website, and then build the actual site for you.  We'll also help you to maintain your new site, and train your staff in its different functions, if needed. 


We can also advise on the best Social Media platforms for you, and we'll work with you every step of the way to make sure that you get the website you need.

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Training Needs Analysis

FREE from Civicos:


A Training Needs Analysis report for your organisation

Find out your staff training needs – and save £££s on cost


We will be delighted to perform a FREE, absolutely no-commitment Training Needs Analysis for your organisation.

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  Tel.: 0141 353 5644

156, Robertson House, Bath St,  Glasgow,  G2 4TB

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