Managing Difficult Situations:
Managing people can be a rewarding but also challenging experience. This course explores ways in which to manage employees fairly.
Often, as a manager, you find yourself in a situation where you have to manage not just the situation but also the emotional input of the people involved. Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive course we look at:
Recognising the warning signs of challenging scenarios
Understanding others’ perceptions and expectations
Reacting in an appropriate way
Techniques for defusing arguments
Keeping calm and confident
Giving positive criticism and getting feedback
“One of the best (courses) I’ve recently been on. Facilitator was excellent”
“ The course was great, learned a lot and feel more comfortable about managing challenging stations."