Great Customer Service-
This day focuses on how best to serve your customers and clients so that they have the best experience of your organisation, and come back for more! We work to develop knowledge of the different types of customers using role play and watching short clips on customer service, and we work through a Communication Skills Audit to identify gaps and provide information on how we can arrive at the best outcome.
Other course content includes:
What is customer loyalty and how do we earn it?
Customer Focused results;
Knowing your customer;who are they? What do they want? Can you put yourself in their shoes? Are you able to articulate what you can do for them?
Roles and responsibilities at different levels of customer service.
Time management when working with customers and clients.
Asking and responding; making the customer feel heard
Handling complaints; keeping calm; ways to calmly handle even the most negative customers; asking clarifying questions;putting the focus on what you can do to help
"The trainer was very kind and helpful, learned a lot today and and gained new skill and much confidence"