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  Tel.: 0141 353 5644

156, Robertson House, Bath St,  Glasgow,  G2 4TB

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Great Customer Service-

This day focuses on how best to serve your customers and clients so that they have the best experience of your organisation, and come back for more! We work to develop knowledge of the different types of customers using role play and watching short clips on customer service, and we work through a Communication Skills Audit to identify gaps and provide information on how we can arrive at the best outcome.

 

Other course content includes:

  •  What is customer loyalty and how do we earn it?

  •  Customer Focused results;

  •  Knowing your customer;who are they? What do they want? Can you put yourself in their shoes? Are you able to articulate what you can do for them?

  • Roles and responsibilities at different levels of customer service.

  •  Time management when working with customers and clients.

  •  Asking and responding; making the customer feel heard

  • Handling complaints; keeping calm; ways to calmly handle even the most negative customers; asking clarifying questions;putting the focus on what you can do to help

£146.00

9.30

"The trainer was very kind and helpful, learned a lot today and and gained new skill and much confidence"

152. Robertson House, Bath Street, Glasgow G2 4TB

If you would like to chat with us about a course before booking email us at training@civicostraining.org or call us on 0141 353 5644

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Public Relations and Communication

Civicos has thirty years experience of public relations and communication work and we are available to help your organisation to polish your  image and get your message across.

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Web Design and Social Media 

Civicos can help  you to write all of the 'copy' for your new website, and then build the actual site for you.  We'll also help you to maintain your new site, and train your staff in its different functions, if needed. 

 

We can also advise on the best Social Media platforms for you, and we'll work with you every step of the way to make sure that you get the website you need.

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Training Needs Analysis

FREE from Civicos:

 

A Training Needs Analysis report for your organisation

Find out your staff training needs – and save £££s on cost

 

We will be delighted to perform a FREE, absolutely no-commitment Training Needs Analysis for your organisation.