This is a clasroom course, over one day.
Tools and techniques to help you be calmer and more effective in difficult situations, and to address the issues at hand.
In this course you will learn techniques to help you communicate and act more effectively in difficult situations, and to address issues that might otherwise fester and escalate. We look at:
Recognise situations where conflict may grow
Develop non-aggressive but assertive skills behaviours
Methods for keeping calm under duress
Developing strategies for resolving conflict to stop conflict escalating
Recognising personality types – including your own
This training is available as in-house online training for your own staff
We will be happy to arrange a session of this course for up to 12 of your staff, at a time that suits best for you. The costs can be as low as £40 per attendee. For a no-comitments chat contact us on email@example.com or call 07415 652 522
Dealing With Difficult Situations '
"A great day. Really helped me get a grip on controlling my nerves and seeing that I always have options."
152 Bath Street, Glasgow, G2 4TB